;   Medical Translation Insight: Results from our annual Client Satisfaction Survey - ForeignExchange Translations

ForeignExchange Translations announces the results of its annual Client Satisfaction Survey. This year, ForeignExchange again ranked among some of the world’s leading companies like Apple, American Express, Southwest Airlines and Amazon by earning a high Net Promoter Score (NPS) form its clients. Again, the ForeignExchange Customer Satisfaction Survey proved to be exceptionally helpful in identifying company service levels and strengths, as well as areas where ForeignExchange can make improvements.

Survey results indicated that 99% of ForeignExchange clients are willing to refer ForeignExchange Translations to colleagues – up 1% from 2012. In addition, ForeignExchange earned a NPS rank of 49. Andres Heuberger, President and Founder said, “We are very pleased with the ranking we received from our clients this year, but more importantly, the constructive feedback is what will enable ForeignExchange to best meet our clients needs and  maintain lasting partnerships. We remain dedicated to understanding client feedback and working proactively to improve client satisfaction.”

The Client Satisfaction Survey also included project related questions related to effectively explaining and executing on proposals, timely and clear communication, and translation quality.

Download the full report of the Client Satisfaction Survey here: http://info.fxtrans.com/wp-css-2013-report


ForeignExchange Translations provides specialized medical translation services to the world's largest medical device and pharmaceutical companies.
 

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