One of the blogs that I enjoy reading is Pete Abilla's shmula. His posts touch on everything from Lean manufacturing to word-of-mouth marketing to Six Sigma. But his main interest lies in the area of operational research known as queuing theory.
What's really cool is that Pete is able to make a mathematical and potentially dry topic fun and relevant to different people. Today's article on waste in the adoption process is a terrific example.
As I was reading his post, two things occurred to me about our business:
- Absolutely anything can be analyzed, measured, and tracked. If you don't believe me, just take a look at Pete's analyses of oil changes, Build-A-Bear stores, and college basketball.
- Translation companies that hide behind "you can't measure our work - translation is an art, not a science" have no business being in the medical translation business. Drug and device companies devote huge resources to understanding and improving their processes - including translation.
ForeignExchange is the only company that provides clients with measurable translation quality. Our METRiQ quality system provides medical device and pharmaceutical companies with known translation quality - on every assignment. Find out more!